1. In the app

Open Intime, go to Settings, then Delete account, and confirm. If you signed in with Google or Apple, you're asked to continue with them first. Your account is deleted straight away.

If you only want a break, you can pause your profile in Settings instead. Nobody new sees you, and you keep your matches and chats.

2. Without the app

If you no longer have the app or can't sign in, email [email protected] from the email address on your account, with "Delete my account" in the subject line. If your account uses a phone number instead, tell us the number.

We'll check that the request really comes from you, then delete the account and write back to say it's done. This takes no more than 45 days, and usually much less.

3. If you pay for Intime+

Deleting your account doesn't cancel a subscription, because the store takes the payment. Cancel it yourself:

Android: open the Google Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions.
iPhone: open Settings, tap your name, then Subscriptions.

4. What is deleted

Your profile, photos, prompt answers, voice prompts, likes, matches and messages are deleted from Intime straight away. They leave our backups within 30 days, as the backups roll over.

5. What is kept, and for how long

A record of who held the account, such as the name, email address and phone number, for one year, then removed. It holds no photos, messages or location. We keep it because someone harmed by a member often reports it after that member has deleted their account.
Reports about the account, and a copy of what was reported, so safety concerns can still be dealt with.
Purchase records, for as long as tax and accounting law requires.
Information about suspected child sexual exploitation, for at least one year, as federal law requires.
A banned account's device identifier, to stop the same person returning.

Section 9 of our Privacy Policy has the details.

6. Deleting some of your information

You don't have to delete your account to remove something. Photos, prompt answers, voice prompts and the other details on your profile can each be removed by editing your profile in the app. To get a copy of everything we hold about you first, go to Settings, then Privacy, then Download your data.